سياسة الاسترداد

SRG — RETURN & REFUND POLICY

Effective Date: September 4, 2026

This Return & Refund Policy applies to purchases made through the SRG online store.

Our objective is to provide a clear and fair return process while protecting customers and the integrity of our products.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or waived under applicable law.

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1. Our Voluntary 30-Day Return Policy

Unless a different period is required by applicable law or specifically stated for a product, SRG offers customers a voluntary 30-day return period.

You may request a return within 30 days after receiving the applicable product.

To qualify for a voluntary return, the product should generally:

• Be unused
• Be in its original condition
• Be in the original packaging where reasonably possible
• Include all accessories, manuals, tags, certificates, or other included materials
• Not have been damaged, altered, modified, or improperly used

Products that have been used beyond reasonable inspection may be subject to deductions or may not qualify for a voluntary return, to the extent permitted by law.

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2. How to Request a Return

Before sending anything back, contact:

ceeyys2@gmail.com

Please provide:

• Order number
• Customer name
• Product name
• Reason for return
• Photographs or video where relevant
• Any other information reasonably requested by our customer service team

Do not send a product to any address until SRG has provided return instructions.

The applicable return address will be provided after the return request has been reviewed and approved.

The company’s registered address is not automatically a return warehouse address.

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3. Return Authorization

A return is considered authorized only after SRG provides return instructions.

Unauthorized returns may experience delays in processing.

Customers should retain the shipping receipt and tracking information until the return has been fully processed.

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4. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect product
• A materially different product from the one ordered

please contact us as soon as possible.

We may request photographs, video, packaging information, shipping labels, or other evidence necessary to investigate the issue.

Depending on the circumstances and applicable law, SRG may provide:

• Replacement
• Repair where appropriate
• Refund
• Partial refund
• Other legally required remedy

If the issue is confirmed to be attributable to SRG or the product, SRG will determine the appropriate resolution in accordance with applicable law.

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5. Products Damaged During Delivery

Customers should inspect packages and products as soon as reasonably possible after delivery.

Where damage is visible, photographs of the packaging and product should be taken before disposal of the packaging.

Failure to report damage immediately does not automatically eliminate mandatory consumer rights.

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6. Non-Returnable Products

Certain products may be excluded from voluntary returns where permitted by law, including products that are:

• Customized or made according to customer specifications
• Personalized
• Perishable
• Sealed products that cannot reasonably be returned after opening for health, hygiene, or safety reasons
• Digital products where applicable
• Products that cannot be returned due to their nature
• Products specifically identified as non-returnable before purchase

Any legally required exceptions or statutory rights will continue to apply.

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7. Product Condition

Customers may reasonably inspect a product to determine its nature, characteristics, and functionality.

However, where permitted by law, excessive use, damage, modification, alteration, missing components, or substantial loss in value may affect the amount refunded under our voluntary return policy.

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8. Return Shipping Costs

Unless otherwise stated or required by applicable law:

Change of Mind / Voluntary Return

The customer is generally responsible for the cost of returning the product.

Defective / Incorrect / Damaged Product

Where SRG confirms that the product is defective, damaged before delivery, or incorrectly supplied by SRG, SRG will provide an appropriate remedy in accordance with applicable law and the circumstances of the case.

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9. International Returns

International returns may involve additional transportation, customs, duties, taxes, or other charges.

Customers should follow the return instructions provided by SRG carefully.

Customers must not falsely declare the value, nature, or purpose of a returned shipment.

SRG is not responsible for customs penalties or delays resulting from inaccurate declarations made by the customer or carrier.

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10. China Statutory Consumer Rights

Where Chinese consumer protection law applies, mandatory statutory rights will be honored.

For qualifying online purchases, Chinese law may provide a statutory seven-day no-reason return right, subject to legally recognized exceptions and applicable conditions.

Where our voluntary 30-day policy provides a more favorable right, the voluntary policy may apply in addition to applicable mandatory rights.

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11. European Union Consumer Rights

Where applicable European Union consumer law applies, consumers retain mandatory statutory rights, including the applicable right of withdrawal for qualifying distance contracts.

For qualifying distance purchases, the statutory withdrawal period is generally 14 days, subject to applicable exceptions.

This statutory right is separate from SRG’s voluntary 30-day return policy.

Where mandatory local law provides stronger or additional consumer protection, that law will prevail.

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12. Refunds

Once a returned product has been received and inspected, SRG will determine whether the return qualifies for a refund under the applicable policy or law.

If approved, the refund will generally be issued to the original payment method where technically and legally possible.

Refund processing time may depend on:

• Internal processing
• Payment provider
• Bank
• Card issuer
• Customer’s financial institution
• Currency conversion

SRG cannot control the processing time of third-party financial institutions after a refund has been initiated.

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13. Partial Refunds

Where permitted by law, a partial refund may be issued where:

• The product has diminished in value due to excessive handling or use
• Accessories are missing
• Packaging or included components are missing
• Only part of an order is returned
• A promotional discount or bundle condition is affected
• Other circumstances justify an adjustment under applicable law

Mandatory consumer rights will not be reduced by this provision.

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14. Exchanges

Where practical, SRG may offer an exchange instead of a refund.

Exchange availability depends on:

• Product availability
• Destination
• Nature of the issue
• Applicable law

A replacement may be provided where a product is defective or incorrectly supplied.

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15. Promotional and Discounted Orders

If an order was purchased using a discount, promotion, coupon, bundle, or other special offer, refunds may be calculated based on the actual amount paid and the applicable terms of the promotion.

Returning part of a promotional order may affect eligibility for the original discount.

Any calculation will remain subject to applicable consumer law.

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16. Refunds for Customs, Duties, and Taxes

Unless required by applicable law, SRG does not automatically refund customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Where a refund of such charges is legally required or expressly agreed, the applicable process will be communicated to the customer.

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17. Fraudulent or Abusive Return Activity

SRG reserves the right, to the extent permitted by law, to investigate suspected fraudulent, abusive, or dishonest return activity.

Examples may include:

• Repeated false claims
• Returning different products from those purchased
• Returning materially used or damaged products while claiming they are unused
• Manipulating tracking information
• False damage claims
• Payment fraud
• Repeated abuse of promotional policies

Nothing in this section limits mandatory statutory consumer rights.

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18. Chargebacks and Payment Disputes

If you believe a transaction was made incorrectly, please contact SRG before initiating a payment dispute where reasonably possible.

Customers should not use a chargeback process to obtain a duplicate refund.

If a chargeback is initiated, SRG may provide the relevant transaction, order, delivery, communication, and refund information to the payment provider or financial institution as permitted by law.

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19. Statutory Consumer Rights

This policy does not limit, exclude, or replace any mandatory consumer guarantees, warranties, remedies, withdrawal rights, or other legal protections that apply to your purchase.

If applicable law provides you with rights that are more favorable than this policy, those rights will prevail.

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20. Changes to This Return & Refund Policy

SRG may update this policy from time to time.

The version published on the website at the time of your purchase will generally apply to that purchase, subject to mandatory changes required by applicable law.

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21. Contact Us

For returns, refunds, exchanges, defective products, or order issues:

Guangzhou Saisi Trading Co Ltd

广州市赛丝贸易有限公司

Registered Address: 广州市天河区体育东路140-148号2703房自编A079室, China

Email: ceeyys2@gmail.com