Shipping policy
SRG — SHIPPING & DELIVERY POLICY
Effective Date: September 4, 2026
This Shipping & Delivery Policy applies to orders placed through the SRG online store.
SRG serves customers internationally and may ship orders to countries and territories where delivery is available.
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1. Order Processing
Orders are processed after successful payment authorization and confirmation.
Processing times may vary depending on:
- Product availability
- Order volume
- Destination
- Payment verification
- Warehouse operations
- Customs requirements
- Public holidays
- Other circumstances beyond our reasonable control
Any estimated processing or delivery time displayed on the product page, checkout page, or order confirmation should be considered the applicable estimate for that order.
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2. Shipping Methods
Available shipping methods, carriers, costs, and estimated delivery times may vary according to:
- Destination country
- Product type
- Package size and weight
- Shipping service selected
- Carrier availability
Available options and applicable shipping charges will be displayed at checkout where available.
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3. Estimated Delivery Times
Any delivery timeframe provided by SRG is an estimate and not a guaranteed delivery date unless expressly stated otherwise.
Delivery times may be affected by:
- Customs clearance
- Import inspections
- Weather
- Carrier delays
- Public holidays
- Government restrictions
- Incorrect or incomplete delivery information
- Remote-area delivery
- International transportation disruptions
- Events outside our reasonable control
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4. International Shipping
International orders may be subject to customs procedures, import regulations, duties, taxes, fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout:
Customs duties, import taxes, VAT/GST, brokerage fees, clearance fees, and other destination-country charges are the responsibility of the customer.
Customers are responsible for providing accurate information necessary for customs clearance and delivery.
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5. Customs Delays
Customs authorities may inspect shipments or request additional documentation.
SRG does not control customs authorities and cannot guarantee the duration of customs clearance.
A customs delay does not automatically qualify an order for cancellation or refund where the delay is outside SRG’s reasonable control.
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6. Incorrect Shipping Information
Customers are responsible for ensuring that shipping information provided at checkout is accurate and complete.
This includes:
- Full name
- Street address
- Apartment/unit number
- City
- State/province
- Postal code
- Country
- Telephone number where required
If an order is returned because the customer provided an incorrect or incomplete address, additional shipping costs may apply before the order can be reshipped.
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7. Tracking
Where tracking is available, SRG may provide tracking information after the order has been dispatched.
Tracking information is provided for convenience and may depend on the carrier’s systems.
Tracking events may not update immediately after dispatch.
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8. Delivered but Not Received
If tracking shows that an order has been delivered but you cannot locate it:
- Check with household members, neighbors, building reception, security, or the designated delivery location.
- Check whether the carrier left a delivery notice.
- Contact the carrier where possible.
- Contact SRG if the package remains missing.
We may request additional information or documentation before determining the appropriate resolution.
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9. Lost or Damaged Shipments
If a shipment appears to have been lost or damaged during transportation, please contact us as soon as reasonably possible.
For damaged packages, customers should provide photographs of:
- The external packaging
- Shipping label
- Internal packaging
- Damaged product
- Any visible damage
We may use this information to investigate the claim with the carrier.
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10. Refused Shipments
If a customer refuses delivery for reasons unrelated to damage, defect, or another issue attributable to SRG, the customer may be responsible for applicable shipping, return, customs, or other costs to the extent permitted by law.
Refusing delivery does not necessarily constitute a valid cancellation or return request.
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11. Undeliverable or Returned Shipments
If a shipment is returned to SRG because of:
- Incorrect address
- Incomplete address
- Failure to collect the shipment
- Refusal of delivery
- Customs issues attributable to the customer
- Failure to provide required customs information
we may contact the customer to arrange reshipment or another resolution.
Additional shipping or handling charges may apply where permitted by law.
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12. Force Majeure
SRG will not be responsible for delays caused by circumstances beyond our reasonable control, including:
- Natural disasters
- War
- Civil unrest
- Epidemics or pandemics
- Government restrictions
- Customs actions
- Carrier disruptions
- Strikes
- Port closures
- Transportation disruptions
- Severe weather
- Infrastructure failures
Nothing in this section limits mandatory consumer rights.
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13. Delivery Address Changes
Requests to change a delivery address after an order has been placed may not always be possible.
If the order has already been dispatched, any address change may be subject to carrier restrictions and additional charges.
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14. Contact
For shipping and delivery questions:
Email: ceeyys2@gmail.com
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